Job Description

Key Responsibilities

:

Handle Inbound calls from US Customers and provided real time assistance Handle customer queries and provide resolution Perform Troubleshooting steps with customers over the phone and provide resolution Create Tickets/Truck Rolls for issues not resolved over the phone Perform TSR on the calls

Skills and requirements :

Good Communication Skills - Verbal & Written (Comprehension)

Good Customer Handling Skills

Needs to have ability to adapt to perpetual changes as per Business requirement.

Flexible for 24X7 Shifts

Ability to quickly and efficiently assimilate process knowledge

Detail & result oriented, self-motivated with good analytical skills & ability to cope with pressure

Excellent communication and interpersonal skills including English language skills

Professional in conduct/behavior, and communication

Ability to work in teams

Flexible to work in rotational US Shifts

Should not have any commitments - part time courses, tuitions

Job Types: Full-time, Permanent, Fresher

Pay: ?20,100.00 - ?22,000.00 per month

Benefits:

Health insurance Internet reimbursement Provident Fund
Schedule:

Evening shift Night shift US shift
Supplemental Pay:

Shift allowance
Application Question(s):

Have you completed any diploma of 3 years?
Education:

Bachelor's (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required)
Work Location: In person

Speak with the employer

+91 8091386405