Job Description

Customer Service Representative - Booking.com
Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative - Booking.com on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business. #experienceTTEC


Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all!

Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM

Interested in relocating? Virtual interviews are accommodated as well.

What You'll be Doing

Do you have a passion for technology and helping others? In this role, you'll work to resolve technical requests or complex queries from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

Answer incoming communications from customers via email and chat Connect and resolve issues with customers using email and chat In certain cases, conduct outbound calls to partners and customers

What You Bring to the Role

With 6 months or more customer service experience is preferred but Freshers are also welcome to apply High School Diploma Experience in the Travel and Hospitality sector is a plus Great written communication skills including grammar and spelling Computer savvy Flexibility to work in a 24/7 environment

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

: India-Gujarat-Ahmedabad

Job

: _Customer Care Representative