Job Description

Work onsite in our Bengaluru office!
We are looking for detail-oriented and customer-focused candidates to join our healthcare team in Bangalore. The customer support associate will be responsible for handling healthcare-related queries and processes, ensuring they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in healthcare voice/non voice processes and a keen eye for detail.
Job Title: Blended Process Agent (Voice & Back Office) - US Healthcare
Job Type: Full-Time
Shift Timings: Night Shift
Work Environment: Work From Office
We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! What job duties can I expect to perform as a Customer Support Representative?

• Handle inbound and outbound calls related to US healthcare queries such as prior authorization billing, claims, or patient support.
• Provide accurate information while maintaining professionalism and empathy.
• Process and manage healthcare-related documentation, claims, and billing records.
• Ensure all data entry and updates are accurate and timely.
• Handle email and chat support as required.
• Collaborate with cross-functional teams to resolve customer concerns.
• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA).

What requirements must I meet to join the team?
Experience Required:

• Minimum 6 months of experience in healthcare BPO or similar domain.

Key Skills & Requirements:

• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy.
• English Proficiency: B2 level or higher (excellent verbal and written communication skills).
• Basic understanding of US healthcare processes (claims, billing, or customer support preferred).
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency in using MS Office tools and CRM systems is a plus.

Why join our ResultsCX team?

• Employee Performance Incentives
• Annual Vacations
• Frequent Employee events, Rewards and Recognition
• Career Growth Opportunities

If this sounds like an opportunity that you would be interested in, don't miss out! Training classes are forming now! Spaces are limited so apply now to secure your spot!
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Skills Required