Job Description

Job Title:

Customer Service Representative (Females only)

Job Location:

Jagatpur- Gota, Ahmedabad

Experience:

0 to 1 years

Roles & Responsibilities:

1) Respond to customer queries via phone, email, chat or in person professionally & empathetically by getting high customer satisfaction.
2) Maintain streamlined email & social media communication mediums for offers, updates & much more.
3) Ability to handle complex issues alone & churning out an easy to follow solutions. 4)Stay updated with latest product technology along with on-going product/service features, pricing & policies.
5)Ability to receive payments & delivery of products within stipulated time.
6)Ability to do timely follow up of feedback in regards of products/services.
7) Keep accuracy while maintaining customer inquiries, interactions & bank details. 8)Ability to establish a positive rapport with clients in person or via call by knowing them upcoming deals.

Skills:

1) Minimum Bachelor's or Masters required with specialization of communication or related field preferable.
2) Relevant experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
3) Strong communication & interpersonal skills.
4)Patience & problem solving skills.
5) Time management and multitasking.
6) Positive attitude and professionalism.
7)Ability to work with minimal supervision.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person