Customer Service Representative
Job Description
Key Responsibilities:
Serve as the first point of contact for customers through phone, email, or chat.
Understand customer needs and provide accurate information or solutions.
Handle and resolve customer complaints or issues in a timely manner.
Maintain customer records, logs, and updates in CRM tools.
Follow up with customers to ensure their concerns are resolved.
Escalate complex issues to the appropriate internal departments.
Maintain a positive, empathetic, and professional attitude with customers at all times.
Meet performance metrics including response time, resolution time, and customer satisfaction (CSAT).
Provide feedback on recurring issues to improve processes and customer experience.
Skills Required
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Job Detail
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Job IdJD4791027
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear