We are looking for a customer service professional who can interact and resolve our customer queries and act as a coordinator between the internal departments to provide hassle free service & ensure a high level of customer satisfaction.
Primary Responsibility
1. Build sustainable relationships and trust with customer accounts through open and interactive communication
2. Identify and assess customers' needs to achieve satisfaction
3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
4. Keep records of customer interactions, process customer accounts and file documents
5. Follow communication procedures, guidelines and policies
6. Take the extra mile to engage customers
Required Skills :
1. Proven customer support experience or experience as a Client Service Representative
2. Track record of over-achieving quota
3. Great communication skills, fluency in both English , Telugu and Hindi.
4. Strong phone contact handling skills and active listening
5. Customer orientation and ability to adapt/respond to different types of characters
6. Ability to multi-task, prioritize, and manage time effectively
What we offer?
1. Freedom : We allow you to "follow your passion"
2. Opportunity to work with India's fastest growing Company
3. Regular Training of Professional Skills such as Leadership, Negotiations and Product offerings.
4. Multifold chances to build the career in Solar Energy Sector
5. Exponential Growth in Salary and other remuneration
6. Great learning curve and hand on experience with leadership team about solar in future
Job Types: Full-time, Permanent
Benefits:
Cell phone reimbursement
Internet reimbursement
Paid time off
Work from home
Schedule:
Day shift
Rotational shift
Work Location: Remote
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work from home
Language:
English (Required)
Hindi (Required)
* Telugu (Required)
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.