: US Rotational Shifts (8hours working + 1 hour break)
Working Days
: 5 Days a Week (2 Rotational Offs)
Mode
: Work-from-office
:
We are hiring experienced
Customer Service Professional
for a
voice-based process
. You will assist international customers, primarily from the US, and handle customer inquiries and issues via Calls .The role requires working in
night shifts
and flexibility for
rotational shifts
.
Key Responsibilities
:
Handle inbound customer queries and resolve issues via voice communication.
Provide excellent customer service while maintaining high-quality standards.
Ensure timely and effective resolution of customer concerns.
Maintain call documentation and meet KPIs (response time, customer satisfaction, etc.).
Eligibility
:
HSC with minimum 06 Months Of BPO Experience or Graduate Fresher
with , Voice 0r Non Voice process.
Excellent communication skills
in English.
Ability to work in
US rotational shifts
and
night shifts
.
Must be
okay to travel
and have
no career gaps
.
No absconding
from any previous company.
Must have
all documents
in place (ID proof, educational certificates and company documents).
What We Offer
:
Competitive salary with performance incentives.
Pick-up and drop-off
facility provided.
A dynamic work environment with growth opportunities.
Job Types: Full-time, Permanent
Pay: Up to ?38,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Evening shift
Night shift
Rotational shift
US shift
Supplemental Pay: