Job Description

: Job Title: Customer Service Process Expert Location: Budapest/Bangalore/Bogota/Belfast, etc Contract Term: Permanent From pioneers like Arthur Guinness, John Walker and Elizabeth Cumming, to the digital disrupters already shaping our future, at Diageo, we’ve never stopped looking forward. We’re continuing to build on our heritage and, with eCommerce at the heart of everything we do, we’re creating our legacy for tomorrow. Join us and explore new ways ahead with digital sales channels, consumer insight and data. As you help us to keep shaking up the market with industry-leading solutions, you’ll transform your career too. About us Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life. About the role This is a new global role that covers all Markets and Shared service centres that run Order To Cash on SAP. This is over 80 countries and 4 Shared Service Centres – some with satellite offices. The role must understand local Market requirements and blend these with global standards.

We will need someone who will carry out process analysis and investigation to provide information to the SME’s in support of business cases or to assist in resolving process execution issues. The role will act as a “Pragmatic” guardian of our Commercial Experience division, for local SAP changes and projects, assessing process and organisational changes to ensure they are aligned to strategy and deliver the maximum benefit possible to evaluate and approve changes to local process documentation.

The role will rapidly assess local change impacts to the business processes and to the supporting Organisation to provide feedback on the impacts and benefits of the change. The Customer Service Process Expert will ensure all documentation is kept up to date and all decisions are documented while being compliant with internal controls. About you We are looking for an individual who has already gained extensive experience in an ‘order to cash’ environment and who is eager to use their knowledge to improve and develop the processes of an FMCG giant and unlock further career opportunities for themselves. What you’ll bring

• 4+ years’ experience in Order to Cash or related commercial area in Service Delivery or FMCG environment
• College or University degree
• In depth knowledge of Customer Service or Order Management process within Diageo or another FMCG that has a centralised model
• Track record of leading Change or Project Management supporting the delivery of process, organisational or system change
• Relationship building skills with desire to make a difference beyond their own team, able to earn respect and push back as necessary with authority
• Ability to balance Global vs Local commercial needs to ensure a good level of pragmatism in all day-to-day interactions but can also draw a line in the sand when appropriate
• Ability to drive performance through others, supporting colleagues in pursuit of the team goal and ensuring focus on deliverables
• Ability to investigate and analyse process issues with a view to standardisation and implementation of the Global Process

Benefits

• Unique Family Leave opportunity
• We work without border - you will work with people from all over the world
• You will deal with world class brand portfolio
• Wide variety of thematic events, afterwork activities organized by employee communities
• Product Allowance to purchase company products from the staff shop
• We won the Fittest Workplace Award, of course we have a Gym
• Urban legend is true, we do have a Rooftop Bar

Flexibility This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. Diversity statement Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. To read more and apply, visit www.ourheritageyourfuture.com Worker Type : Regular Primary Location: Budapest Additional Locations : Bangalore Karle Town SEZ, Bogota - EOB, Capital House, McKinley Hill Job Posting Start Date : 2022-08-22-07:00