Job Description

Join The Team That Works With Our Customer Happiness Officers To Deliver The Best Shopping Experience And After Sale Service

Job Roles and Responsibilities:

Co-ordinate and assist the Customer Happiness Officers by keeping track of all the delivery issues i.e escalations, RTOs, reattempts, etc. Arranging pickups for Warranty and Returns cases by preparing the necessary documents (ship-labels) and maintaining records. Updating and sharing POI (pending on inspection) list everyday with the warehouse. Keeping track of all the cases (return cases, units for inspection) received in Mumbai.

We love people who are:

Meticulous, Organized, Punctual, Expressive, Dog Lovers, Hands-on, Motivated, Curious, Hustlers, Solution Oriented, Self-Driven and most importantly, discerning Music Enthusiasts. Have customer interaction experience with the ability to build relationships, understand requirements and give direction Lives in Mumbai and can travel to Andheri West without burning-out * Basic knowledge of MS Word, MS Excel and working on a CRM (that'd be a bonus)