Customer Service & Operations Analyst In Reconciliation & Investigations
Year Chennai, Tamil Nadu, India
Job Description
Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Analyst in Reconciliation & Investigations
- Take on a role in reconciliation and investigations to deliver successful customer and business outcomes
- You’ll be investigating queries, supporting business processes, policies and procedures and understanding customer and business needs
- This is a great opportunity to work in a supportive team and an environment of continuous improvement
- This role is available at senior analyst level
What you'll do
In this key role, you’ll be responding to queries from our customers or stakeholders within agreed timelines. We’ll look to you to deliver successful outcomes by processing, authorising and investigating all transactions. Additionally, you’ll support your management with work allocation, daily controls and processes. You’ll also be:- Investigating queries and raising any issues with relevant parties without delay
- Delivering fit-for-purpose solutions to meet customer or stakeholder needs
- Capturing and collating MI and actively participating in initiatives to improve customer service, processes and procedures
- Reviewing processing errors and customer complaints to identify trends and training needs
The skills you'll need
We’re looking for someone with good knowledge and experience of reconciliation and investigations. This will include an understanding of the industry and its customers. You’ll also be able to work well as part of a team and have the ability to communicate your knowledge to make improvements to processes and procedures. We’ll also expect you to have:- A thorough understanding of products, processes and banking systems
- An awareness of changes in trends, policies and regulations
- Good time management skills and the ability to meet targets and business objectives
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Job Detail
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Job IdJD2909433
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear