Job Description

Join us as a Customer Service & Operations Analyst

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• You'll be actively participating in initiatives to improve customer service, processes and procedures
• You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do
In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures, and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You'll also be:

• Coordinating improvements to enhance our efficiency
• Keeping accurate records of day-to-day operations
• Maintaining a focus on improving our customer service and experience

The skills you'll need
To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. We'll expect you to hold a graduation degree obtained in 2023 ,2024 or 2025
You'll also need:

• Excellent written communication skills
• A minimum of six months to one year of hands on experience in an International Chat or Email process
• To be comfortable working in 24*7 shifts
• Microsoft Office skills, including PowerPoint, Excel and Word

Walk-in drive date and time: 16th Jan '26 (Friday) from 10 AM to 12 PM
Location: Gurugram - Natwest Digital Services India Private Limited, Candor Techspace, Ground floor, Building 1A, Sector 21, Dundahera, Gurgaon, Haryana - 122016, India.
Please ensure you have submitted your application for the role. The Talent Acquisition team will review the completed applications and send a confirmation email. Candidates who receive this confirmation email only will be allowed to attend the walk-in drive.
Candidates must carry the below mentioned:
Recently updated CV/resume, any original address proof with photo ID (one photocopy) and print out of the confirmation email.
Hours 45
Job Posting Closing Date: 13/01/2026

Skills Required