Job Description

- Customer Service Officer (CSO)

Company:

KLA

Location:

Noida

Job Type:

Full-Time (Office-Based)

Job Overview

KLA is looking for a

Customer Service Officer

for its Noida office. The ideal candidate should have prior experience in customer service, sales support, or back-office operations and be comfortable handling customer interactions professionally.

Working Hours

Shift Timing:

10:00 AM - 7:00 PM

Total Shift:

9 Hours 8 Hours Working 1 Hour Break

Working Days:

6 Days a Week

Weekly Off:

Sunday

Experience Requirement

Minimum 1 year of experience

in any of the following: Customer Service Sales Support Back Office Operations

Experience must be supported with valid documents

(offer letter, experience letter, salary slips, etc.)

Key Responsibilities

Handle customer calls, queries, and follow-ups professionally Provide accurate information about company products/services Coordinate with internal teams for issue resolution Maintain customer records and update data regularly Support sales and back-office processes as required Ensure customer satisfaction and timely responses

Required Skills

Good communication skills (Hindi & basic English) Basic computer knowledge (MS Excel, CRM, Email) Customer-handling and problem-solving ability Ability to work in a team and follow processes Professional attitude and discipline

Preferred Candidate

Candidates from

Customer Support / Sales / Back Office background

Comfortable working full-time from office Immediate or short notice period preferred

Job Location

Noida (Office-Based Role)

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person