Job Description

Job Summary:

We are seeking a proactive and customer-focused After Sales Service Executive with at least 1 year of experience in the automobile sector. The ideal candidate will be responsible for ensuring customer satisfaction post-purchase by handling service requests, addressing complaints, and coordinating with the service team to ensure timely and high-quality service delivery.

Key Responsibilities:

Handle customer inquiries, complaints, and feedback with a professional and solution-oriented approach. Ensure timely communication between customers, Dealers and service teams. Maintain service records and track post-service follow-ups to ensure customers & Dealers satisfaction. Assist in warranty claim processing and documentation. Promote additional service packages or products where applicable. Prepare and maintain daily/weekly service reports. Ensure service standards and company policies are followed. Support Dealer retention initiatives and loyalty programs.

Requirements:

Minimum 1 year of experience in after-sales or service-related roles within the automobile industry. Diploma/Degree in Automobile Engineering, Mechanical Engineering, or a related field preferred. Strong communication and interpersonal skills. Customer-centric approach with good problem-solving abilities. Basic knowledge of automobile systems and service procedures. Proficiency in MS Office and familiarity with service management software/CRM tools.

Preferred Skills:

Fluency in local language(s) and English. Knowledge of warranty policies and claim procedures. Ability to handle pressure and manage multiple customer requests efficiently.
Job Types: Full-time, Permanent

Pay: Up to ?20,000.00 per month

Schedule:

Day shift
Work Location: In person