Job Description

Designation

: Customer Service Executive(non voice)

Department

: Service Support

Location

: Our office Address :

Sintron Electronics Pvt Ltd

Sintron Square, 1st floor, Dr. VSI Estate, Phase-1, Thiruvanmiyur, Chennai - 41.

Key Responsibilities

Coordinate with dealers for service-related queries.

Prepare and upload estimations in the system.

Track courier shipments and share docket/tracking details with dealers or BDMs.

Maintain weekly service TAT (Turnaround Time) records.

Manage materials in the lab and ensure availability of required equipment and consumables.

Maintain purchase records and vendor contacts.

Place purchase orders for required materials, equipment, or customized hearing aids as per party challans and instructions.

Coordinate customized and production hearing aid orders, ensuring timely follow-up and delivery.

Provide direct support to dealers for service-related issues.

Skills & Competencies

Good communication and coordination skills.

Proficiency in MS Office (Excel, Word, PowerPoint).

Ability to manage data, track orders, and prepare reports.

Strong organizational and follow-up skills.

Educational & Experience Requirements

Graduate in any discipline (preferably with a business/commerce background).

1-3 years of experience in customer care, sales coordination, or service support.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Required)
Experience:

Customer service: 2 years (Required)
Language:

English (Required) Tamil (Required)
Work Location: In person