respond to customer enquiries via phone, email and chat in a timely and professional manner*
provide accurate and complete information to customers regarding products, services and policies*
process orders, returns and exchanges following company policies and procedures*
work with other departments to resolve customer issues and escalations*
keep detailed records of customer interactions and transactions*
collaborate with other team members to meet or exceed customer service targets*
stay updated on industry trends and best practices*
perform other related duties as management requires*
Job Type: Full-time
Pay: From ?15,000.00 per month
Benefits:
Internet reimbursement
Education:
Bachelor's (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: In person
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