Customer Service Officer

Year Pune, Maharashtra, India

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Answer phone, email, and face-to-face customer enquiries
Direct customers to online resources
Create and maintain reports on customer interactions
Attend weekly team meetings
Update customer records in our system, including notes about conversations and outcomes
Present ideas for improving customer care
Participate in team-building activities
Develop customer rapport
Encourage customers to complete satisfaction surveys
Make recommendations to managers to improve customer experience

Job Types: Full-time, Permanent, Fresher Salary: \xe2\x82\xb922,500.00 - \xe2\x82\xb926,500.00 per month Schedule:

Education:

Language:

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