is responsible for ensuring customers have a positive experience with a company by handling inquiries, resolving issues, and providing accurate information.
Key Responsibilities
Respond to customer queries via phone, email, chat, or in person
Resolve complaints and provide effective solutions promptly
Process orders, returns, refunds, and service requests
Maintain accurate customer records and update CRM systems
Follow up with customers to ensure satisfaction
Coordinate with internal teams (sales, logistics, production) to resolve issues
Meet service quality, response time, and customer satisfaction targets
Required Skills
Strong communication and interpersonal skills
Problem-solving and conflict-resolution ability
Customer-focused attitude and patience
Basic computer skills (CRM, MS Excel, email systems)
Qualifications (Typical)
Graduate or undergraduate (depends on company)
Prior experience in customer service or support preferred
Knowledge of the product/industry is an advantage
Key Performance Indicators (KPIs)
Customer Satisfaction Score (CSAT)
First Response Time (FRT)
Issue Resolution Time
Complaint Closure Rate
Job Types: Full-time, Permanent, Fresher
Pay: ?11,000.00 - ?15,000.00 per month
Work Location: In person
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