Customer Service Officer

Year    Kheda, GJ, IN, India

Job Description

Job purpose -


Primarily responsible for Secondary Transportation & Warehousing (2 - 3 depots depending upon geography). Driving cost efficiencies along with customer satisfaction.

Key Job Responsibilities -



Secondary Freight Management :
Responsible for Managing Secondary Transportation, i.e. Depotto Distributors
? Ensure on time execution in full
? Need to ensure transportation cost by monitoring Vehicle Utilization on daily basis and driving max utilization across locations.
? Driving Performance metrics e.g. Indent Vs Placement, Truck Utilization,Vehicle upsizing, Transit Time Adherence, Shortage/ Damages Index etc.

Warehouse Management & Customer Service :
? Managing multiple depot locations
? Ensure daily executions of orders and unloading of primary vehicles
? Implement new processes and systems in depots - for automation and modernization
? Warehouse Cost Management
? Labor efficiencies/productivities at depots
? Ensure freshness of stocks by following FEFO and early liquidation
? Execute Depot as per SOPs and put in controls to ensure compliance
? Ensure Depot Compliance - Depot Audits.
? Ensure Safety and Hygiene at depots.

Others :
? Knowledge in SAP and MS Office
? Vendor Management experience
? Coordination with other stake holders like Sales, Finance, Audit etc.
? Open to relocation.

Education Qualification -

Graduation/ Post Graduation in Management / Supply chain.

Experience (in years)

- At least 5 years' experience in logistics from FMCG industry and in case of MBA from good management school the lesser work experience is acceptable.

Job Type: Full-time

Work Location: In person

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Job Detail

  • Job Id
    JD4887673
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kheda, GJ, IN, India
  • Education
    Not mentioned
  • Experience
    Year