Customer Service Officer

Year    Kheda, GJ, IN, India

Job Description

Designation :

Customer Service Officer


Location :

Kheda (Gujarat)


Reporting to :

Regional Customer Service Manager



Job purpose :


Primarily responsible for Secondary Transportation & Warehousing (2 - 3 depots depending upon geography). Driving cost efficiencies along with customer satisfaction.

Secondary Freight Management:


- Responsible for Managing Secondary Transportation, i.e. Depotto Distributors
- Ensure on time execution in full
- Need to ensure transportation cost by monitoring Vehicle Utilization on daily basis and driving max utilization across locations.
- Driving Performance metrics e.g. Indent Vs Placement, Truck Utilization,Vehicle upsizing, - -Transit Time Adherence, Shortage/ Damages Index etc.

Warehouse Management & Customer Service

:
- Managing multiple depot locations
- Ensure daily executions of orders and unloading of primary vehicles
- Implement new processes and systems in depots - for automation and modernization
- Warehouse Cost Management
- Labor efficiencies/productivities at depots
- Ensure freshness of stocks by following FEFO and early liquidation
- Execute Depot as per SOPs and put in controls to ensure compliance
- Ensure Depot Compliance - Depot Audits.
- Ensure Safety and Hygiene at depots

Others:


- Knowledge in SAP and MS Office
- Vendor Management experience
- Coordination with other stake holders like Sales, Finance, Audit etc.
- Open to relocation.

Education Qualification :

Graduation/ Post Graduation in Management / Supply chain

Experience (in years) :

At least 5 years' experience in logistics from FMCG industry and in case of MBA from good management school the lesser work experience is acceptable.

Job Type: Full-time

Pay: ?60,000.00 - ?65,000.00 per month

Work Location: In person

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Job Detail

  • Job Id
    JD4867387
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kheda, GJ, IN, India
  • Education
    Not mentioned
  • Experience
    Year