Job Description

Cradle Child Care is looking for a friendly, responsible, and customer-focused

Customer Care Executive

to handle parent enquiries, provide accurate information about our services, and ensure excellent customer satisfaction. The ideal candidate should have good communication skills and a caring attitude towards children and parents.

Qualification

10th, 12th, Any degree / Diploma Freshers or experienced candidates are welcome Basic computer knowledge (MS Office, email, data entry) Good communication skills in Tamil and English (preferred but not necessary)

Roles & Responsibilities

Handle incoming calls, messages, and walk-in enquiries from parents Provide clear information about child care services, timings, and fees Maintain parent and child records accurately Follow up with enquiries and admissions Address parent queries and concerns politely and professionally Coordinate with internal staff and management Maintain a positive and caring relationship with parents Ensure high levels of customer satisfaction

Skills Required

Good verbal and listening skills Polite, patient, and empathetic nature Ability to handle parents and children with care Organized and detail-oriented Basic computer and record-keeping skills
Job Type: Full-time

Pay: ₹7,000.00 - ₹10,000.00 per month

Work Location: In person