This is a full-time on-site role for an E-commerce Customer Service Representative, located in Bengaluru. The responsibilities include addressing customer inquiries, resolving issues related to online orders, providing support via phone, email, or chat, and ensuring customer satisfaction and retention. The role requires working closely with the operations and sales teams to enhance the overall customer experience and resolve any service concerns efficiently.
Qualifications
Proficiency in Customer Support, Customer Service, and a focus on Customer Satisfaction
Strong skills in Phone Etiquette and delivering excellent Customer Experience
Effective communication and problem-solving abilities
Ability to handle multiple tasks and work effectively under pressure
Prior experience in e-commerce or retail customer service roles is an advantage
Basic knowledge of e-commerce platforms and procedures
Fluency in English and proficiency in local languages is desirable
Job Type: Full-time
Pay: ?11,035.79 - ?33,969.95 per month
Benefits:
Cell phone reimbursement
Food provided
Health insurance
Paid sick time
Provident Fund
Work Location: In person
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