Job Description

Skill required:

Customer Operations - Non Voice - Workforce Management (WFM)

Designation:

Customer Service New Associate

Qualifications:

Any Graduation

Years of Experience:

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

"Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Customer Operations - Voice - Help desk role - ticket resolution/Chat support An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. "

What are we looking for?

"oAbility to establish strong client relationship oAbility to handle disputes oAbility to manage multiple stakeholders oAbility to perform under pressure oAbility to work well in a team "

Roles and Responsibilities:

"oIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines o Your primary interaction is within your own team and your direct supervisor o In this role you will be given detailed instructions on all tasks o The decisions that you make impact your own work and are closely supervised o You will be an individual contributor as a part of a team with a predetermined, narrow scope of work o Please note that this role may require you to work in rotational shifts "




Any Graduation