Job Description

Job Title:

Customer Support Executive

(Email & Chat Support - ORM Executive)

Location:

Mumbai

Job Type:

Full-Time

Work Days:

5 Days a Week (Rotational Offs)

Shift Timing:

9:00 AM - 6:00 PM (9-hour shift including 1-hour break)

Key Responsibilities:

Respond to customer queries via email and chat in a timely, professional manner Troubleshoot technical issues related to internet/telecom services Provide step-by-step guidance for problem resolution Maintain accurate logs and escalate complex issues as needed Meet SLA targets for response and resolution time Deliver high-quality support in a customer-centric way Provide multilingual support if applicable

Requirements:

Minimum 2 years of experience in chat and email support Experience with technical troubleshooting (preferably ISP, Telecom) Excellent written English communication skills Ability to multitask and solve problems efficiently A customer-first mindset with empathy and professionalism Proficiency in Italian, French, German, Japanese, or Spanish is a strong plus

Perks & Benefits:

Competitive salary (based on experience & skills) Performance-based incentives Health insurance Attendance bonus & travel allowance Cross-project and international exposure Skill training workshops Open-door policy and growth opportunities
Job Type: Full-time

Pay: ?27,000.00 - ?30,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person