Job Description

We are looking for a motivated and dedicated Customer Support Intern to join our team! In this role, you will play a crucial part in managing customer calls and messages, ensuring an outstanding experience with our products and services. This is an exciting opportunity for individuals who want to gain hands-on experience in customer service while working remotely.

Key Responsibilities:

Handle Inbound Calls and Messages:

Efficiently manage incoming customer calls and messages, ensuring high-quality service and satisfaction.

Resolve Customer Issues:

Identify and address customer concerns in a prompt and accurate manner, maintaining a positive and friendly attitude.

Provide Product Information:

Assist customers by offering detailed information about products and services, guiding them to make informed decisions.

Process Orders and Returns:

Help customers place orders, process returns, and track shipments to ensure a smooth experience.

Maintain Records:

Accurately log all customer interactions, issues, and resolutions in the customer support system for future reference.

Follow-Up:

Conduct follow-up calls to ensure customer issues are resolved, and gather valuable feedback on their experience.

Collaborate:

Work closely with other departments to resolve complex issues and continuously improve the customer experience.

Stay Informed:

Keep yourself updated on product knowledge, company policies, and industry trends to provide accurate support and information.

Job Type:

Full-time, Permanent

Location:

Saki Naka, Andheri East

Schedule:

Day shift

Salary:

?20,000 - ?30,000 per month

Benefits:

Cell phone reimbursement Provident Fund

Experience:

Total work experience: 1 year (Preferred)
If you are passionate about customer service, have a keen interest in helping others, and want to make a difference, we encourage you to apply! This position provides a great opportunity for growth and professional development in a supportive work environment.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?27,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Provident Fund
Schedule:

Day shift Morning shift
Work Location: In person