We are hiring for Manager - Customer Service for freight forwarding industry
Industry: Freight Forwarding Mandatory
Location: Pune
Experience: 6 to 10 years
Salary range: 13 - 15 LPA
# Manage 3-5 key customers and lead a back-office team of 3-5 people.
# Act as primary contact for shipment, documentation, and service queries.
# Coordinate with internal teams and overseas agents for smooth operations.
# Update customers on shipment status, handle complaints, and ensure timely resolution.
# Oversee preparation/submission of documentation (SI, BL, invoices).
# Maintain accurate records and share client feedback with sales.
# Ensure adherence to service standards and support team training & development.
# Sound knowledge of Air & sea export & import shipment.
Job Type: Full-time
Pay: ₹1,300,000.00 - ₹1,500,000.00 per year
Work Location: In person
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