Job Description

1) Responsible to support the senior team to deliver business targets and objectives and create a performance orientated culture.

2) Responsible to keep up to date information with any changes affecting the business and discuss with Head Sales.

3) Responsible to handle the most complex customer complaints or enquires through escalation matrix.

4) Responsible to valuate customer feedback and identify ways to maximise customer satisfaction.

5) Foster effective relationships of call center executive and team leader to ensure that call center department are in line with business objectives.

6) Proactively manager change and coach the team through a change management process.

7) Provide motivational support to team members to maintain high morale and productivity.

8) Responsible to provide backup support to the team and make sure department goals are met.

9) Responsible to escalate any complex problems to senior management for solutions.

10) Support the Senior Team to highlight operational risks and areas for improvement.

Required skills and qualifications

1) 6-8 years of experience in call center as Manager.

2) Good experience in handling large team in health care industry.

3) Strong active-listening and verbal-communication skills.

4) Strong leadership and communication abilities.

5) Proficiency in problem-solving skills and the ability to handle escalated issues.

6) Compensation: Rs.40,000/- to Rs.50,000/- plus Incentive

Further details
Contact- Naveena HR-9133354443

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Experience:

Team management: 4 years (Preferred)
Work Location: In person