Job Description

Education : Graduation Diploma/Degree Electrical

Must have Knowledge of - UPS, Inverter, Battery, Stabilizer, Onlline UPS

Experience : 7 to 10 yrs

Job brief

We are looking for a Service Manager to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Job Responsibilities :

. Revenue Generation -60 Lakh yearly

Conduct regular customer feedback surveys and ensure a minimum satisfaction rating of 8 or above. Take necessary actions for continuous improvement based on feedback received. A dedicated team should be assigned to efficiently handle 5 AMC calls, 2-3 installation calls, and 2-3 breakdown calls on a daily basis. The service team meeting should be conducted weekly independently, and a monthly meeting should be conducted with the Operations or SBA Sir. The weekly and monthly data should be sent to VSA Madam and the Operations team. Effective handling and accountability of standby units and customer property must be maintained at all times. Customer Support & Issue Resolution Team Management: AMC (Annual Maintenance Contract) Management: Installation & Commissioning Inventory & Spare Parts Management Documentation & Reporting Quality Assurance & Customer Satisfaction Coordination with R&D / Production Training & Knowledge Sharing Budgeting & Cost Control
Job Type: Full-time

Pay: ?30,000.00 - ?50,000.00 per month

Benefits:

Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund
Application Question(s):

How Many Year of service experience in UPS Inverter?
Work Location: Remote