Job Description

Job description

Job Summary:

Asia SS Industries PVT LTD is seeking a skilled

Service Manager

to oversee service activities, lead technician staff, and ensure exceptional customer service. The role involves handling customer inquiries, drafting professional emails, and conducting site visits.

Key Responsibilities:Team Management:

Supervise and guide technician staff in performing maintenance and repair activities. Ensure team compliance with company standards and safety protocols.

Customer Service:

Handle customer inquiries and complaints with professionalism and efficiency. Draft and respond to emails regarding service requests and updates. Conduct site visits to assess and address customer needs.

Service Operations:

Plan and oversee all service activities, including preventive maintenance and troubleshooting. Coordinate and manage schedules for service visits and repairs. Monitor and maintain service quality standards.

Documentation and Reporting:

Maintain accurate records of service activities, including customer interactions and maintenance logs. Prepare and submit service reports to management as required.

Requirements and Qualifications:

Education:

Bachelor's Degree in Mechanical Engineering (B.E. Mechanical).

Experience:

Minimum 3+ years of experience in service management or related roles in mechanical and electrical maintenance.

Technical Skills:

Strong knowledge of mechanical and electrical maintenance systems. Ability to diagnose and resolve technical issues efficiently.

Soft Skills:

Fluency in English with excellent verbal and written communication skills. Strong leadership, organizational, and time management abilities. Customer-focused attitude with a problem-solving mindset.

Key Performance Indicators (KPIs):

Timely resolution of service requests. Customer satisfaction scores. Efficiency in managing service operations and technician productivity.

Work Environment:

Location: Wadgoan Sheri Pune 411014

Working Hours: 09:30 am to 6:30 pm

Working Days: Monday To Saturday

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Health insurance Provident Fund
Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus
Work Location: In person

Speak with the employer

+91 9049103111