to oversee service activities, lead technician staff, and ensure exceptional customer service. The role involves handling customer inquiries, drafting professional emails, and conducting site visits.
Key Responsibilities:Team Management:
Supervise and guide technician staff in performing maintenance and repair activities.
Ensure team compliance with company standards and safety protocols.
Customer Service:
Handle customer inquiries and complaints with professionalism and efficiency.
Draft and respond to emails regarding service requests and updates.
Conduct site visits to assess and address customer needs.
Service Operations:
Plan and oversee all service activities, including preventive maintenance and troubleshooting.
Coordinate and manage schedules for service visits and repairs.
Monitor and maintain service quality standards.
Documentation and Reporting:
Maintain accurate records of service activities, including customer interactions and maintenance logs.
Prepare and submit service reports to management as required.
Requirements and Qualifications:
Education:
Bachelor's Degree in Mechanical Engineering (B.E. Mechanical).
Experience:
Minimum 3+ years of experience in service management or related roles in mechanical and electrical maintenance.
Technical Skills:
Strong knowledge of mechanical and electrical maintenance systems.
Ability to diagnose and resolve technical issues efficiently.
Soft Skills:
Fluency in English with excellent verbal and written communication skills.
Strong leadership, organizational, and time management abilities.
Customer-focused attitude with a problem-solving mindset.
Key Performance Indicators (KPIs):
Timely resolution of service requests.
Customer satisfaction scores.
Efficiency in managing service operations and technician productivity.
Work Environment:
Location: Wadgoan Sheri Pune 411014
Working Hours: 09:30 am to 6:30 pm
Working Days: Monday To Saturday
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Health insurance
Provident Fund
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Schedule:
Day shift
Morning shift
Supplemental Pay:
Performance bonus
Work Location: In person
Speak with the employer
+91 9049103111
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