Job Title: MIS / Customer Service Manager or Team Lead (2 Roles)
Location
: Chamrajpet, Bangalore
Work Mode
: Work from Office
Working Days
: Monday to Saturday
Working Hours
: 9:30 AM - 6:30 PM
Industry
: Express Cargo / Logistics / Customer Care
Role Overview
We are looking for experienced
MIS / Customer Service Managers or Team Leads
to manage customer support and reporting operations. Each manager/team lead will be responsible for supervising a team of 6+ MIS Executives handling internal and external customer coordination, reporting, and support across branches in South India.
Key Responsibilities:
Lead and manage a team of 6+ MIS / customer service executives.
Ensure accurate and timely reporting to internal stakeholders and external customers.
Coordinate with local branches across South Indian states.
Monitor daily service performance, issue resolution, and escalations.
Ensure proper usage and maintenance of WMS (Warehouse Management System).
Generate and analyze Excel-based MIS reports for operational review.
Maintain high levels of customer satisfaction and internal service standards.
Required Skills & Qualifications:
Graduate or MBA.
4 to 5+ years of experience in MIS / customer service operations.
Prior experience in express cargo, logistics, or customer care industries is a must.
Excellent communication skills in
English, Hindi, Kannada, Tamil, and Telugu
.
Strong leadership and people management skills.
Advanced Excel proficiency (pivot tables, VLOOKUP, dashboards, etc.).
Working knowledge of WMS or similar warehouse/logistics management software.
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?55,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Yearly bonus
Experience:
Customer service: 3 years (Required)
Language:
English (Required)
Kannada (Required)
Hindi (Required)
Work Location: In person
Speak with the employer
+91 9811958408
Expected Start Date: 01/08/2025
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