Job Description

HIRING ALERT!!!

Weblink.in is looking for Customer Success Manager Role !!!

Job Title:

Customer Success Manager

Location:

Central Delhi

Job Type:

Full-Time

Department:

Marketing / Customer Success.

The CSM is responsible for

:

Monitoring Renewal Score Tracking inquiry consumption Identifying renewal-risk customers Coordinating with: Sales (for upgrades) Ads/Growth (for extra leads) Ensuring: Right leads go to right customers Before expiry, not after Running

renewal-save playbooks

They are NOT responsible for closing deals
They ARE responsible for renewal confidence.

Skills Set Required:

4-10 years in:

Customer Success Account Management Post-sales ownership

Worked in:

SaaS Marketplace Lead-based businesses

Comfortable with:

Excel / Google Sheets Dashboards Talking to sales & ops teams

Knows:

CRM systems Renewal cycles

Key Responsibilities:

Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.

Analyze customer behavior, feedback, to identify pain points and opportunities for engagement. Collaborate with Customer Support teams to improve customer experience and satisfaction. Stay up-to-date with industry trends and best practices in customer retention and loyalty programs. Map and analyze every touchpoint in the customer journey to identify friction points. Implement loyalty programs or exclusive benefits that show customers they are valued. Send timely and relevant updates, tips, and value-driven content to keep customers engaged. Address negative feedback early and turn it into an opportunity to delight the customer. Analyze churn data to understand why customers leave and implement solutions to prevent future loss.
Interested Candidates can share their Resume:

hr.shruti@weblink.in

8588892578

Job Type: Full-time

Pay: From ?100,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment
Work Location: In person