Job Description

Location:

Coimbatore, India

Company:

MEF Tech Support Private Limited

Job Summary

We are looking for an experienced and proactive

Customer Service Leader - Sales Coordination

to oversee our Sales Coordination team in the India office. The ideal candidate will have strong leadership capabilities, excellent communication skills, and hands-on experience working with

SAP and Oracle ERP systems

. This role is critical in ensuring smooth order processing, high-quality customer service, and effective collaboration with internal teams across MEF's international operations.

Key Responsibilities

Lead, supervise, and mentor the Sales Coordination team to ensure timely and accurate processing of customer orders and inquiries through

SAP and Oracle ERP

. Manage day-to-day operations to maintain exceptional customer service standards and efficient order-to-cash processes. Serve as the

ERP subject matter expert

, supporting process improvements, troubleshooting issues, and guiding team members on system best practices. Handle escalated customer concerns with professionalism, coordinating with cross-functional departments to implement effective solutions. Track service metrics, analyze performance data, and recommend actionable improvements in accuracy, efficiency, and service quality. Foster a collaborative and positive team culture, providing ongoing coaching and training to drive high performance and professional development.

Qualifications

Proven experience leading

Customer Service, Sales Support, or Sales Coordination

teams--preferably in a

marine supply, trading, logistics, or B2B environment

. Strong working knowledge of

SAP and Oracle ERP

platforms. Excellent communication, organizational, and problem-solving skills. Ability to interpret customer service KPIs, identify gaps, and implement process enhancements. Bachelor's degree in Business Administration, Operations, or a related field; equivalent experience is also considered. Strong leadership qualities with the ability to motivate, coach, and develop team members.

What We Offer

Competitive salary with performance-based incentives Opportunities for continuous learning, including

ERP system training

A collaborative, multicultural work environment connected with MEF's global offices Clear career progression pathways within the organization

Join Us!

Take charge of a key operational function and make an impact through your expertise in customer service, team leadership, and ERP operations. If you're driven to deliver excellence and lead high-performance teams, we invite you to apply.

Only shortlisted candidates will be contacted.

We look forward to reviewing your application.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹70,000.00 per month

Ability to commute/relocate:

Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Please apply only if you are eligible as per the job description.
Location:

Coimbatore, Tamil Nadu (Required)
Work Location: In person

Application Deadline: 20/11/2025