Job Description

Please note:

If you are shortlisted, we will contact you via HR email (

apctech.hr@gmail.com

)

Kindly add us on

Telegram

(ID:

lynnnhr

) with "your email - your name - CS Leader India" if you want to apply for the further process.

Job Overview

We are looking for a

Customer Service Leader

to supervise and support our CS team for the assigned brand. The Leader ensures smooth daily operations, resolves escalated issues, monitors performance, and coordinates with other departments. This is a

Work From Home

position.

Responsibilities

Supervise and support the CS team; motivate and guide them. Monitor team and individual KPIs; submit performance reports. Handle escalated customer complaints and provide timely solutions. Plan work schedules and manage staffing issues. Communicate policies and updates between Manager and CS team. Monitor service quality and provide feedback for improvement. Ensure accurate communication of promotions and campaigns. Manage urgent situations like system outages or spikes in complaints. Prepare daily and weekly operational reports.

Requirements

High school diploma or equivalent. Fluent in English (spoken and written). Customer service experience preferred. Strong problem-solving and communication skills. Proficient with computers, Microsoft Office, and Google Workspace. Typing speed ? 60 WPM.

Benefits

Full-time, WFH, shift schedule (Morning/Night). 12-hour shifts, 6 working days, 2-hour break per day, 1 day off per week. Paid Time Off, holiday pay, sick leave (20 days), annual leave (14 days prorated), unpaid leave (30 days). Allowances Attractive overtime pay Performance review twice a year Opportunities for training and career growth Fast-paced, supportive work environment

Working Hours

Shift schedule: Morning shift: 08:00 AM - 08:00 PM (GMT+7) Night shift: 08:00 PM - 08:00 AM (GMT+7) Must be available for overtime in case of emergencies.
Lo?i hinh cong vi?c: Toan th?i gian

M?c l??ng: ₹70.000,00 - ?74.000,00 m?t thang