Job Description

At Klynk, we're reinventing the way people cook. From Riku (world's first automatic rice & curry maker) and Semi (smart induction cooktop) to the Klynk App & Recipes platform, our mission is to make cooking smarter, faster, and more joyful.
Role Overview
We are looking for an enthusiastic and empathetic Customer Associate who will play a dual role in lead nurturing and customer relationship management. You will be the voice of the brand -- guiding potential buyers through their purchase journey, resolving queries, and delivering a smooth and delightful experience.
Key Responsibilities
Lead Nurturing
Interact with inbound leads across WhatsApp, calls, email, and social media.
Understand customer expectations, use-cases and pain points; provide the right product information.
Build trust by offering personalised demos, comparisons, and feature explanations.
Follow up with warm leads consistently (without being pushy) to support decision-making.
Customer Experience & Support
Assist customers pre-purchase and post-purchase -- installation, onboarding, usage queries, etc.
Track open customer tickets and ensure timely resolution by coordinating with internal teams.
Maintain accurate customer and lead logs in CRM tools.
Insights & Collaboration
Capture customer concerns, FAQs, feedback and feature requests; share inputs with product & marketing.
Identify opportunities to upsell / cross-sell when relevant -- ethically and with value focus.
Contribute ideas to improve sales scripts, help docs, and customer communication.
Requirements
What Makes You a Great Fit
0-1 years of experience in Customer Support, Inside Sales, or Relationship Management.
Excellent communication skills -- friendly, crisp, and reassuring.
Naturally empathetic with strong problem-solving instincts.
Tech-savvy and comfortable learning smart consumer devices.
Comfortable working with CRM tools and maintaining logs.
Benefits
Why Join Futuristic Labs
Work at the intersection of technology + food + consumer lifestyle.
Be a core part of customer-facing strategy -- not just support.
Vibrant, open, and collaborative team culture.

Skills Required