Job Description

About Balj Services Private Limited

We are one of the best website development companies offering the most trusted services throughout the USA and Canada. With an experience of more than 10 years and thousands of satisfied customers, Balj Technology has now become the first priority for clients seeking website design, website development, e-commerce solutions, mobile website development, software development, internet marketing, and great content marketing services.

We have a vision of providing the best website design and development services to our clients worldwide. We were started by a group of expert developers and designers, and ever since, we have been converting ideas into reality and presenting them online.

Activity on Internshala

Hiring since November 2021

71 opportunities posted

1 candidate hired

About the internship

Selected intern's day-to-day responsibilities include:

1. Manage large amounts of incoming phone calls
2. Generate sales leads
3. Identify and assess customers' needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
9. Follow communication procedures, guidelines and policies
10. Take the extra mile to engage customers

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel MS-Office

Learn these skills on Internshala Trainings

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 9th Sep'22 and 14th Oct'22

3. are available for duration of 3 months

4. are from or open to relocate to Jaipur, Mohali, Chandigarh and neighboring cities

5. have relevant skills and interests

• Women wanting to start/restart their career can also apply.

Other requirements

1. Proven customer support experience or experience as a client service representative

2. Track record of over-achieving quota

3. Strong phone contact handling skills and active listening

4. Familiarity with CRM systems and practices

5. Customer orientation and ability to adapt/respond to different types of characters