Job Description

About Inventiva

Inventiva was started in January 2017. It is not just online news or a blogging platform, but a fully licensed and registered print media magazine with RNI (Registrar Of Newspaper for India) under MIB (Ministry of Information & Broadcasting). It is a part of Nine Network Private Limited, a company registered under the Indian Companies Act 2013. Nine Network Private Limited was incorporated/registered as a private limited company on 19-01-2016 and is recognized as a startup by the Department of Industrial Policy and Promotion.

Activity on Internshala

Hiring since May 2020

267 opportunities posted

About the internship

Selected intern\'s day-to-day responsibilities include:

1. Manage and nurture client relationships through regular check-ins, updates, and follow-ups
2. Resolve customer queries and issues promptly, providing first-class service that enhances customer loyalty
3. Collect and analyze customer feedback to identify areas of improvement and communicate these insights to the relevant teams
4. Coordinate with sales, marketing, and product development teams to align customer needs and company goals
5. Implement customer retention strategies to minimize churn and maximize customer lifetime value
6. Maintain detailed records of customer interactions and transactions, recording details of inquiries, complaints, and comments

Skills & Requirements:

1. Bachelor\'s degree in business administration, marketing, or related field
2. Proven experience in a customer service or customer relationship role
3. Outstanding verbal and written communication skills
4. Strong problem-solving skills and ability to handle difficult situations with grace
5. Proficiency in CRM software and MS Office suite
6. Demonstrable ability to build and maintain strong client relationships
7. Exceptional organizational skills and attention to detail

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 21st May\'23 and 25th Jun\'23

3. are available for duration of 3 months

4. have relevant skills and interests

Perks

Certificate Letter of recommendation Informal dress code

Number of openings

1

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