Job Description

Please find the JD. Job description We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience. Role & responsibilities oEUREUREUREUREUREUREUREUR Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services. oEUREUREUREUREUREUREUREUR Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. oEUREUREUREUREUREUREUREUR Listen actively to customer needs, concerns, and feedback, and respond appropriately. oEUREUREUREUREUREUREUREUR Accurately document customer interactions and update records in the CRM system. oEUREUREUREUREUREUREUREUR Collaborate with team members and other departments to resolve complex issues. oEUREUREUREUREUREUREUREUR Meet and exceed performance targets for call handling and customer satisfaction. oEUREUREUREUREUREUREUREUR Stay informed about company products, services, and policies to provide accurate information to customers Requirements: - Minimum of 6 Moths of experience in inbound call processes within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service. Preferred candidate profile oEUREUREUREUREUREUREUREUR Reviewing account information and answers. oEUREUREUREUREUREUREUREUR In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) oEUREUREUREUREUREUREUREUR Experience resolving customer issues in billing, oEUREUREUREUREUREUREUREUR Demonstrated communication skills. oEUREUREUREUREUREUREUREUR The clarity in thought process (Able to articulate his/ her thought) oEUREUREUREUREUREUREUREUR Ability to handle tough situations with customers. oEUREUREUREUREUREUREUREUR Strong ability to multitask and take fast decisions independently. oEUREUREUREUREUREUREUREUR Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). oEUREUREUREUREUREUREUREUR Customer Centric & Logical Thinking & Need to be Enough Spontaneous oEUREUREUREUREUREUREUREUR Ensure Timely & Professional Responses to all Queries. Perks and Benefits Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities
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Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹37,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person

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