Customer Service International Voice Tech Support Team Member Bps
Job Description
: JD: Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership o Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. o Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture. o To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
Skills Required
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD4559992
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationIndia, India
-
EducationNot mentioned
-
ExperienceYear