Job Description

Customer Service International Voice & Non-Voice Process

:

Provide customer support and resolve customer queries on call and chat Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidates should be flexible to work in 247 environments (US Shift).

Key Qualifications & Skills Required

The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels. Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. Should be a quick learner and self-motivated.

Core Competencies

Pleasant, professional, and courteous personality. Excellent Problem Solving and Customer Service Skills Ability to think creatively and should have a positive attitude. Strong analytical & Interpersonal skills.
Interview details.

i. Harver Test

ii. HR Round

iii. Assessment

iv. Op's Round

Benefits:

i. Life Insurance and Medical Insurance.

ii. Night Shift Allowance + Incentives

Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Language:

English (Required)
Work Location: In person