Job Description

About Ergode:

Ergode is a leading e-commerce company with a strong global presence, offering a wide range of products across various marketplaces. We focus on delivering great customer experiences through innovation, efficiency, and excellence in operations.

Role Overview:We are looking for a proactive and detail-oriented Customer Service Intern to join our team. The selected candidate will assist in managing customer interactions, resolving queries, and supporting day-to-day service operations.Key Responsibilities:

Respond to customer inquiries via email, chat, and calls. Resolve customer complaints and provide appropriate solutions. Coordinate with internal teams to ensure timely resolution of customer issues. Maintain accurate records of customer interactions and transactions. Assist in improving customer satisfaction by identifying recurring issues and suggesting process improvements.
Skills & Qualifications:

Pursuing or recently completed a degree in any discipline. Strong verbal and written communication skills (English). Customer-focused attitude with problem-solving abilities. Basic knowledge of MS Office (Excel, Word, etc.). Ability to work in a fast-paced environment. E-commerce knowledge is a plus.
What Youll Gain:

Hands-on experience in customer support operations. Exposure to the e-commerce industry and global marketplaces. Opportunity to work with cross-functional teams. Certificate of Internship upon successful completion.
Job Type: Internship
Contract length: 3 months

Pay: ?8,000.00 - ?10,000.00 per month

Schedule:

Day shift Monday to Friday US shift
Application Question(s):

Where do you stay in Mumbai?
Language:

English (Required)
Work Location: In person