Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our products and services. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to analyze customer needs effectively.

Duties

Respond promptly to customer inquiries via phone, email, and chat, ensuring all interactions are handled professionally. Provide information about products and services, assisting customers in making informed decisions. Analyze customer feedback and concerns to identify areas for improvement in service delivery. Collaborate with sales teams to support outside sales efforts and enhance customer satisfaction. Maintain accurate records of customer interactions and transactions in the CRM system. Conduct follow-up communications to ensure resolution of issues and reinforce customer relationships. Assist with telemarketing efforts as needed, promoting products and services to potential clients. Support insurance sales initiatives by providing relevant information and guidance to customers. Engage in retail sales activities when necessary, contributing to overall team goals.

Experience

Previous experience in customer service or a related field is preferred. Familiarity with sales administration processes is a plus. Bilingual candidates are encouraged to apply, as this will enhance our ability to serve diverse clientele. Experience in telemarketing or retail sales is beneficial but not required. Strong analytical skills with the ability to communicate effectively both verbally and in writing.
Join us as we strive for excellence in customer service while fostering a supportive work environment that encourages growth and development.

Job Types: Full-time, Permanent

Pay: From ?13,000.00 per month

Benefits:

Health insurance Paid time off
Work Location: In person