Customer Service - Import ? Handling shipments Air / Sea (LCL, FCL, AIR) ? Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis. ? Preparing CAN copies and sending Cnee with arrival Details ? Resolving the issues & query of customers regarding daily routing orders. ? Execute order request - calls / email ? Email suppliers, carrier & customers with shipping updates ? Track shipments and confirm receipt & arrivals of shipments. ? Ensure customer experience by addressing customer concerns and resolving issues ? Responsible for answering and routing phone calls, handling enquires ? Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates. Qualifications ? Experience Required: 2-5 Years ? Sectors: Air / Sea ? Background: Logistics Only ? Male Female Preference: Any ? Location: Fort, Mumbai.
Job Type: Full-time
Pay: ₹45,000.00 - ₹50,000.00 per month
Experience:
Customer support- import: 1 year (Required)
Logistics: 1 year (Required)
Language:
English (Required)
Work Location: In person
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