Job Description

Position : Customer Service - Import
Experience: 2 - 5 Years
Sectors: Logistics - Air / Sea
Gender: Male / Female
Location: Fort, Mumbai.
Salary Budget : 40 - 50K p.m.
Job Responsibility :

• Handling shipments Air / Sea (LCL, FCL, AIR)
• Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
• Preparing CAN copies and sending Cnee with arrival Details
• Resolving the issues & query of customers regarding daily routing orders.
• Execute order request - calls / email
• Email suppliers, carrier & customers with shipping updates
• Track shipments and confirm receipt & arrivals of shipments.
• Ensure customer experience by addressing customer concerns and resolving issues
• Responsible for answering and routing phone calls, handling enquires
• Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.

Skills Required