Job Description

ABOUT PRAXIS SERVICES Join the Leader and Domain Expert in Customer Service - South Asia Praxis is a leading Business Process Management company that services premium customers for a leading full-service luxury airline in India. Praxis also specializes in Hotel Reservation Sales for over 300 mid- scale to luxury hotels in India and outside India. It is also a domain expert in Revenue Management, on line Sales and Distribution, CRM, Database Marketing and Sales lead management for hotels. More than 23,000 rooms are transacted at its state-of-the-art global delivery centre in Gurgaon, National Capital region (NCR), New Delhi. JOB DESCRIPTION FOR SERVICE EXPERT Make the move from a Job to a Career. Learn Airlines intricate standard operating processes and superior customer service skills to embark a career in airlines. If you are a motivated team player with strong customer service attitude that drives customer satisfaction, then we have the perfect role for you! We are hiring Customer Service Experts for our Airline client. *EXCELLENT COMMUNICATION SKILLS* Industry Worked in: Aviation, Hospitality, Travel, OTA, BPO Location: Gurgaon Job Requirement: *Excellent communication Skills in English is a pre-requisite *Ability to communicate effectively with customers on either a call or email or chat or a combination *Confident, Energetic & Assertive while conversing *Good working knowledge of MS Office (Word, Excel, Outlook) *GDS - Hands on experience in Amadeus or Galileo will be an added advantage *Ability to handle complex situations *Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements *Prior work experience in Customer Service or Reservations in Aviation, Hospitality, Travel, OTA or in a BPO, will be helpful Education: - Graduation in any stream, Hotel Management / Aviation Diploma Holders etc. Why join Praxis Great work life balance. 9 Hours a day, 5 days a week. Get paid on pro-rata for those wishing to work additional day or hour(s) in the day. Salary & Perks Best in the business. Besides, performance incentives, night allowance makes the total cost to company hugely appealing. Learning & Growth Performance is measured enabling sincere and hardworking individuals to get promoted to Team Leader / Supervisor, faster than their peers in the business. As Supervisor become eligible for Praxis \'TAM\' - Training for Assistant Manager, company\'s powerful and rewarding Management Training Program. Work Hours: Rotational - 24 X7 operations - 08:00 A.M. 05:00 P.M. - 11:00 A.M. 08:00 P.M. - 02:00 P.M. 11:00 P.M. - 11:00 P.M. 08:00 A.M. (For Male members only) Transport: Option to use airconditioned cars for pick up and drop to residence or transport allowance in lieu Location: Vatika Business Park, Sector 49, Sohna Road, Gurgaon- 122018

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