Job Description

Any Interested candidates are welcome for WALK IN DRIVE from (28-JULY-2025 TO 31-JULY-2025)

Role: Customer Service Executive


Experience-0-1 Year


Location: Bangalore (WFO)


Department: Customer Support / Technical Operations


Freshers are eligible to apply.

VENUE DETAILS:

2nd Floor, Aman Avenue, 471, opp. to BMTC Depot, 6th Block, Koramangala, Bengaluru, Karnataka 560095

JOB DESCRIPTION:

JOB DESCRIPTION:

We are hiring customer service professionals to join our international support team, providing voice and non-voice assistance to global clients. The role involves handling customer queries, resolving technical issues, and ensuring high-quality support across multiple communication channels. Candidates must be flexible with rotational shifts and weekly offs and have a foundational understanding of technical operations, Windows OS, Microsoft applications, and basic Excel.

Qualifications and Skills:

Education: Any graduate or diploma holder (preferred: IT or technical background). Experience: 0-1 years in international customer support (voice/non-voice); freshers with good communication are welcome.

Key Roles and Responsibilities:


Handle international customer queries via voice (inbound/outbound calls), email, and chat. Provide first-level technical support for basic hardware, software, application, and connectivity issues. Troubleshoot issues related to Windows operations, Microsoft Office tools (Word, Excel, Outlook), and other client-specific applications. Log customer interactions accurately in the ticketing system or CRM platform. Work collaboratively with internal technical teams to escalate unresolved issues.

Deliver timely, accurate, and customer-friendly solutions while maintaining professional communication standards.

Adhere to rotational shifts and weekly rotational offs as per business requirements. Follow established SOPs, security policies, and quality standards. Maintain high levels of customer satisfaction and first-contact resolution (FCR).

Support continuous improvement by providing feedback on process gaps and recurring technical issues.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their experience and suitability for the role to ashwini@zerozilla.com or call +91 8088917671.

Job Category:

Customer executiveFreshers

Job Type:

Full Time

Job Location:

Bangalore