Job Description

:
Role/ Job Title: Customer Service Executive
Function/ Department: Customer Experience
Job Purpose:
The role entails the responsibility of generating business through different channels. It includes administering and training a team of executives to expand business in that particular locality/branch.
Roles & Responsibilities:

• Sourcing and managing channels from the market and acquiring business from them
• Ensuring quality portfolio by minimizing delinquency and rejection
• Extensive knowledge and understanding of retails assets, products, operations and current market trends
• Identifying the changing market trends, channel development for acquiring business and provide high quality customer service
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on automation and digital enablement to fulfil customer needs holistically
• Attract & retain best-in class talent to meet Bank\'s rapid growth targets

Education Qualification:
Graduation: Any Graduation.
Post-graduation: Any Post-graduation.
Experience: 2 - 5 years of experience in sales.