Customer Service Executive Credit Card Inbound
Year Navi Mumbai, Maharashtra, India
Job Description
Job Requirements
Role/ Job Title: Customer Service Executive- Credit Cards Inbound
Business: COO Functions
Function/ Department: 'Customer Experience
Place of Work: Customer Delight Center
Roles & Responsibilities: * Maintaining Service Quality
- Maintaining Average Handling Time
- Maintaining First Contact Resolution
- Maintaining TAT for all customer requests
- Channel Migration to alternate channels
- Driving NPS through positive customer experience
- Upselling of identified products for revenue generation
- Adherence to the weekly schedule (Roster) published including shifts 24*7
Drive all the initiatives in the Customer contact center
Key Success Metrics:
SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.
Skills Required
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Job Detail
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Job IdJD5089602
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNavi Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear