Customer Service Executive Credit Card Ccu
Job Description
Job Requirements
Role/ Job Title: Customer Service Executive-Credit Card CCU
Business: Customer Service
Function/ Department: Customer Service Delivery
Place of Work: Juinagar
Roles & Responsibilities:
'To manage Customer Correspondence received through e-mail and ensure that customers are responded within 24 hours
Secondary Responsibilities :
'Ability to effectively collaborate with internal and external teams/stake holders.
Ability to manage challenging situations and go the extra mile.
'Excellent written and spoken communication.
Good understanding of Liabilities products and processes,
Excellent convincing skills.
Key Success Metrics:
'SQ
FCR
Repeat (T + 7)
Email case per/day
Skills Required
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Job Detail
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Job IdJD4788563
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNavi Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear