Job Description

Job Title: Chat Process Executive / Social Media Engagement Executive (Female)

Company:

Keya Seth Group of Companies

Brand:

Keya Seth Aromatherapy

Location:

Kolkata, West Bengal (On-site)

Experience:

1-2 Years

Employment Type:

Full-Time

About the Company

Keya Seth Aromatherapy, part of the

Keya Seth Group of Companies

, is India's leading beauty and

wellness brand specializing in

natural aromatherapy-based skincare and haircare products

. We are

expanding our digital communication team and looking for a

smart, responsive, and proactive female

candidate

to manage our

chat process and social media interactions

across platforms.

Job Summary:

We are hiring a

Chat Process Executive / Social Media Engagement Executive (Female)

to manage real-

time

customer chats, DMs, and comment replies

on our official social media pages. The ideal candidate

must have good

communication skills in Bengali and English

, basic understanding of

social media

etiquette

, and the ability to respond professionally while maintaining brand tone.

Key Responsibilities:

Reply to

customer messages and comments

on

Facebook, Instagram, YouTube, and WhatsApp

in a timely and professional manner.

Handle

product-related queries, feedback, and complaints

through chat or comments. Maintain

brand tone and voice

in all written communication. Escalate technical or complex queries to the concerned department. Keep track of daily conversations and maintain chat logs or reports. Collaborate with the marketing team for feedback and content improvement.

Required Skills & Qualifications:

Only Female Candidates

may apply. Minimum

1-2 years of experience

in chat process, social media handling, or customer support. Strong written communication in

Bengali and English

(typing fluency required). Basic knowledge of

social media platforms

and how to engage with audiences. Polite, patient, and professional tone while responding online. Ability to multitask and handle high-volume chat/comment flow efficiently.

Preferred Skills:

Experience in

beauty, skincare, or e-commerce brand

communication. Familiarity with

Meta Business Suite

,

Instagram DM tools

, or

social media CRMs

. Comfortable with

Microsoft Excel or Google Sheets

for daily reporting.

Work Schedule:

Full-Time (Monday to Saturday)

On-site: Kolkata Office

Salary:

Competitive and based on experience.

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person