Job Description

Job Location : Bellandur, Bangalore

Title - Customer Service - Voice Process ( Contractual Hiring )

Qualifications

: Graduates with excellent communication skills with 0 to 3 years of experience.

Shift

: 24/7 Night Shift (5 days working from office)

Location

: Bangalore.

Educational Requirements

: Any non-tech degree course from a UGC-recognized institution.(example: BCom, BBA, BA, BSC (General), BHM, BCA and others)

Experience Range

: 0 to 3 Years Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer's part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues
Job Type: Contractual / Temporary

Pay: ₹10,918.95 - ₹33,000.00 per month

Benefits:

Commuter assistance Health insurance Leave encashment Provident Fund
Language:

English (Required)
Shift availability:

Night Shift (Required)
Work Location: In person