Technology / Digital Marketing / CPaaS (SMS, Voice, WhatsApp, Ads)
Role Summary
The Customer Service Executive will handle client support, resolve service-related issues, coordinate with internal teams, and ensure high customer satisfaction for digital and communication products.
Key Responsibilities
Act as the first point of contact for customers via
Resolve complaints efficiently and escalate technical issues to the support/tech team when required
Maintain accurate records of customer interactions in CRM systems
Coordinate with sales, tech, and operations teams to ensure smooth service delivery
Monitor SLAs and ensure timely resolution of tickets
Provide product information, usage guidance, and basic troubleshooting support
Collect customer feedback and report recurring issues to management
Required Skills & Qualifications
1-2 years of experience
in Customer Service / Client Support / Helpdesk
Excellent
verbal and written communication skills
Basic knowledge of
CRM tools
, ticketing systems, or dashboards
Ability to handle multiple clients and work under pressure
Customer-focused attitude with strong problem-solving skills
Basic understanding of
digital platforms or tech services
(preferred)
Preferred Skills
Experience in
IT, SaaS, Digital Marketing, Telecom, or CPaaS companies
Familiarity with
bulk messaging, WhatsApp Business, or online platforms
MS Excel and reporting skills
Job Types: Full-time, Permanent
Pay: ₹9,446.89 - ₹34,590.01 per month
Benefits:
Provident Fund
Work Location: In person
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